In the first instance you should contact the property owner or booking agent. You are NOT covered in the following cases: If your trip meets these criteria then you must bear the risk yourself that you may not be able to take the trip due to COVID-19. Surpluses that have already been allocated upon contract expiry are also guaranteed. 1.9% * of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 *. If the FCO or other government agency have advised against all but essential travel, but have also said domiciled residents aren't required to come home immediately, you can continue your trip as planned, your policy will remain in force. This AXA Website Uses Cookies. There is no geographical restriction which is why the loss events of a pandemic are excluded from AXA’s epidemic insurance. If your trip and policy were purchased prior to 11th March 2020 and you are not travelling against advice from your Country of Residence, Destination or any countries you pass through, then we would consider a claim for an early return and any necessary accommodation costs up to the limit shown in your policy. ABTA - EU Air Passenger Rights - Coronavirus:  Package Regulations: In that case, there is no entitlement to any exemption from contributions. Agence AXA International will remain open as normal during lockdown, however the agency will be closed to visitors. We paid over £855 of customers’ travel insurance claims in the last year *. If you accept the vouchers but do not them use them in the period for which they are valid, then you cannot claim this cost from the insurance policy. The situation surrounding the coronavirus is constantly changing, and very rapidly in some cases, depending on the number of cases/new infection rates in individual countries. Please contact our Claims department and we will consider your claim. Some policies provide cover where a close family member (as defined in your policy) suffers serious illness or death - provided you were not aware of the seriousness of their condition prior to starting your trip. Now practically all hotels and tour operators are offering generous cancellation conditions in connection with COVID-19. Please contact our claims team. Coronavirus and any incapacities to work or closure of businesses due to that virus are not covered, as there has been no property damage. Did you have to cancel a trip because of the coronavirus pandemic? If you have any questions about travel cancellations or travel incidents, please contact the hotline: tel. Please refer to the FOPH website to find out more about the countries and territories currently affected. As we are currently receiving a lot of enquiries, you may be subject to longer waiting times than usual if you call us by phone. If you have legal questions or would like to report a legal case, please contact AXA-ARAG by e-mail to or via online request form. Check whether the goods can be resold elsewhere (particularly fresh produce). Cancellations due to the coronavirus will no longer be insured for those taking out our travel insurance from March 13, 2020, unless the policyholder contracts the coronavirus and for this reason cannot depart on their trip or continue it. If your trip and policy were booked before 11th March,  if your airline or travel provider cannot book you on a later flight, we may be able cover an alternative flight under the Terms and Conditions. Where the Government in your country of Residence, Destination or any countries you pass through advise against travel due to Covid 19, you will not be covered to travel whilst advice is in place. Stop all deliveries immediately to areas known to be in lockdown or to destinations where there are handling and shipment problems. Que vous soyez titulaire ou non d'une Carte American Express. AXA MOTORBIKE INSURANCE tailor-made to your needs. Unfortunately, as the Travel provider has settled the contract with you, there is no further payment due. - this needs to go back in to the package and independent booking advice. They will advise you. PRATIQUE. Airlines/package holiday providers may offer you reimbursement through either a voucher or monetary refund. For contractual disputes, such as travel cancellations, labor law problems or delayed deliveries, the insurance must already have existed when the contract was first breached. We will need you to provide evidence of the track and trace notification and advice. Registered Office 10/11 Mary Street, Dublin 1, Ireland. AXA es la marca N°1. ... Si vous détenez un contrat de Prévoyance … Please refer to the FOPH website to find out more about the countries and territories currently affected. Business interruption without property damage is not covered without exception. Please get in touch with your customer advisor if you have any queries. Visit  our online claims page or send an email to You can find out more at “The four rules of saving with shares”. AXA supports the policyholder in defending against unjustified claims. Canceled bookings due to measures or recommendations by foreign authorities are not covered. As such we can’t … If your booking is with a oversees agent, you may submit a claim and we will be able to give further guidance. by the employer, and is therefore unable to work (purely preventive measure), AXA does not pay any daily benefits. Please refer to the FDFA website and FOPH website to find out more about the situation currently applicable to your destination. Dans plusieurs pays, nous avons apporté un soutien supplémentaire aux personnels de santé, notamment à Hong Kong, où nous avons mis en place un service d'assistance téléphonique 24 heures sur 24 et un service d'assurance santé simplifié, ou en Belgique, où nos services de télémédecine ont été étenduspour répondre aux besoins de nos clients et apporter un soutien supplémentaire aux professionnels de santé. If your policy contains an applicable special condition, AXA can only provide indemnity if you cannot participate at a regular trade fair or exhibition or can only do so on a limited basis or if you incur additional costs because your goods arrive at the exhibition site damaged or delayed, or do not arrive at all or only in part. Such a case does not constitute an incapacity for work resulting in benefit entitlement within the meaning of section 20 of the pension fund regulations. We are keeping a close eye on developments and are on hand to provide our customers with the assistance they need. Any decision on your part to remain beyond your original travel plan, or the earliest flight offered to you to come home will result in your cover being ceased. According to the overall definition, an epidemic is an event that remains within a certain geographical area within a specific period, but corresponds to a major event. They should provide you with a full refund or travel credit. This cover begins with the inception of the voyage and is terminated when the voyage is completed. Customers are being encouraged to accept voucher refunds by airlines/package holiday providers which will allow them to rebook their trip for a later date. We asked the lawyers at Please contact your holiday provider in this instance, as your contract of payment is with them. In all cases, this requires an “illness” and therefore the incapacity for work to be certified by a doctor. ... AXA Partners Belgium ... le leader mondial de l'assistance et de l'assurance voyage. Copyright AXA 2020 © AXA Travel Insurance. Please refer to your personal insurance documents and if you have any questions, contact AXA or your personal advisor. Protecting you and the ones you love from unexpected events To help you live a good life longer. If you would like to report a canceled trip or an incident, you can do so quickly and easily online. It ends as soon as the goods are unloaded from the means of transport or from the container by the recipient at the end of the insured journey. AXA offers private individuals and companies insurance cover for legal disputes concerning coronavirus under the applicable General Insurance Conditions (GIC). Visit  our online claims page or send an email to Online Insurance. Souscrivez en ligne votre assurance voyage pour vos séjours de moins de 3 mois en France et à l'étranger avec l'assurance Voyageo d'AXA. By clicking 'Accept recommended cookies' on this banner, you accept our use of necessary and analytics cookies. Please contact our Claims team to discuss the cancellation of your trip. Your insurance will only consider costs which are both explicitly excluded in your booking agreement and which are covered in your policy. Epidemic insurance can and is designed to protect against such events at operating level. AXA est à vos côtés partout dans le monde et prend en charge les frais en cas d’urgence pendant votre voyage. For this reason, the coverage exclusion applies from March 11, 2020, according to which coverage ceases for claims filed after this date. In line with Belgian government requirements, Insurance Europe’s offices are closed until further notice. We are, however, doing our best to accommodate the needs of our customers and to support them in this emergency situation. Coronavirus (COVID-19) - Assurés - FAQ - Voyage | SSQ Assurance Assurances Voyages Court Séjour ... Vous pouvez souscrire votre … Visit our online claims page or send an email to If you would like to change your settings, please use an up-to-date browser. All claims will be assessed individually in accordance with your terms and conditions. Choose from our single trip travel insurance, which covers you up to a year in advance in case of cancellation, to our annual multi-trip travel insurance, which covers you for up to 45 days travel per trip for a year. Pour aller encore plus loin, nous avons fait des dons importants pour soutenir … AXA also classifies the case as inability to work if an infected insured person without any symptoms of illness is placed in quarantine and is unable to work. Assurance voyage : Axa Partners conclut un nouveau partenariat. The following applies to benefits in connection with the coronavirus: If you have any questions about your insurance coverage with AXA Healthcare, our Customer Service would be happy to help you at 0800 888 999. For this reason, please check the cancellation policy of your tour operator first before canceling your travel plans. AXA car insurance tailor-made to your needs. … Anyone who contracts coronavirus and for this reason cannot depart on or continue a trip is in any event covered by Intertours travel insurance (additional costs incurred for the return trip, accommodation and meals in the case of an unexpected stay, up to a maximum of CHF 1,000 per insured person as well as any cancellations in accordance with the GIC). The exact costs that AXA will assume in this instance are listed conclusively in the additional costs clause. Découvrez les Assurances Voyages Optionnelles American Express. 8 Relevance to this site. Please note: There is updated information regarding COVID-19 and insurance coverage you may have on your Card. Assurance vie; Future Planning; LIVE YOUR LIFE We’ll take care of the rest. If you have independent bookings, your flight would be claimable with the airline under the Denial of boarding regulation. AXA’s your only destination for superb, flexible worldwide travel insurance. If you require any assistance whilst abroad you should call the Emergency Assistance line in your policy document. Single Trip Travel Insurance This type of insurance plan provides protection to the insured traveller only for one single journey. We would only consider this claim if the relevant authorities advise against travel to the destination in question. You can make a claim online or via email as follows: -  Visit  our online claims page or send an email to Further information can be obtained during office hours by calling +41 58 215 32 20. The foundation will also classify the case as incapacity for work if an infected insured person who is not showing any symptoms is put into quarantine and cannot go to work. Did you want to travel to the European Football Championships or the Olympic Games? Based on the travel recommendations issued by the FDFA, AXA covers the cancellation costs of vacations in and travel to countries that are subject to travel restrictions or travel warnings. Whether restrictions or travel warnings of the FOPH or FDFA apply for the destination country at the time travel was booked determines whether costs will be covered. Please refer to your Terms & Conditions for your policy limit. Start free trial for all Keywords. If your trip was booked after 11th March, please check your Terms & Conditions. The intention is that these vouchers will have ABTA financial protection which means if the tour operators cease trading the customer would be able to seek a refund through ABTA. Please be aware that any potential refund may be dependent on full payment of the trip prior to travel. If you prefer a cash refund instead of the voucher you will need to speak to the Travel Operator or Booking Agent. Coronavirus: questions and answers about AXA travel insurance Did you have to cancel a trip because of the coronavirus pandemic? Souscrire par téléphone. If your trip meets these conditions and you cannot depart on your trip due to COVID-19 restrictions, then Intertours will cover the cancellation costs. EU Air Passenger Rights:  • If your flight is within the EU and is operated either by an EU or a non-EU airline  • If your flight arrives in the EU from outside the EU and is operated by an EU airline  • If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline Link for EU Air Passenger Rights - Coronavirus: At AXA, the insurance cover of a pandemic is not included in the premium. There may be optical and technical problems. ... Coronavirus (COVID-19) and travel - Need to know before you buy. Please specify the country you would like to check. Take full advantage of adapted medical coverage that meets all of your needs, whenever you happen to be in the world. Assurances Voyages . If you bought your policy prior to 11th March 2020, we can consider your claim. If your trip and/or policy was booked after 11th March, you will not be covered.

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